{"id":10143,"date":"2023-12-21T14:51:04","date_gmt":"2023-12-21T06:51:04","guid":{"rendered":"https:\/\/rewa.tech\/?page_id=10143"},"modified":"2026-04-17T17:20:48","modified_gmt":"2026-04-17T09:20:48","slug":"politique-de-garantie","status":"publish","type":"page","link":"https:\/\/rewa.tech\/fr\/warranty-policy\/","title":{"rendered":"Politique de garantie"},"content":{"rendered":"\t\t
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Warranty Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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REWA Warranty Policy<\/h2>

REWA is committed to providing a comprehensive after-sales warranty policy for all offline-purchased products. The following outlines the warranty policy offered by REWA for various product categories.<\/p>

Screen Assemblies & Replacement Parts<\/h2>

All screen assemblies and spare parts sold by REWA are covered by a 12-month warranty. In case of non-artificial physical damage or functional defects during the warranty period, customers may request after-sales service for replacement. The replacement will be of the same product or another product of equal value, based on the current selling price or purchasing price, whichever is lower. After-sales service is also provided for superficial issues such as scratches (excluding deep scratches) and loose bezels, as long as the LCD and flex cables remain undamaged.<\/p>

Batteries<\/h2>

Any non-artificial physical damage or functional defect during the warranty period will be replaced for free by providing a video or photo showing the problem.<\/p>

Also, customers must provide a video or photo showing that the battery has been destroyed (with the flex cable cut off), so the battery does not need to be returned.<\/p><\/article>

Equipments & Tools<\/h2>

All equipment and tools sold by REWA come with a 12-month warranty and lifetime technical support. Replacement parts required during the warranty period will be provided free of charge (excluding consumables). For replacement parts needed outside the warranty period, customers will only be charged the cost of the parts.<\/p>

Other Products<\/h2>

For goods in good condition with normal quality and function, customers may apply for a replacement with other products of equal value. The replacement will be based on the current selling or purchasing price, whichever is lower.<\/p>

Repair and Refurbish<\/h2>

All repair and refurbishment services provided by REWA come with a one-month warranty. If products experience non-artificial physical damage or functional defects during the warranty period, the service fee for product repair or refurbishment will be refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Warranty Support Guide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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To ensure smooth warranty support, please follow these simple steps after receiving your order.<\/h3>\t\t\t\t<\/div>\n\t\t
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Inspect on Arrival<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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It is recommended to check the overall condition, package quantity, total weight, and the model of the goods as soon as your order arrives.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Report Damage in 14 Days<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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For transport damage, please keep clear photos or videos of the package, shipping label, and damaged parts, and contact us within 14 days of delivery.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Request Warranty Support<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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For product quality issues or specification discrepancies, please report them within the applicable warranty period for timely support.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Confirm Before Return<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Please contact your sales representative first to confirm the return process and shipping arrangements.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pack Properly for Return<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Please use the original packaging or equivalent protective materials when returning products to avoid damage during transit.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Warranty Policy REWA Warranty Policy REWA is committed to providing a comprehensive after-sales warranty policy for all offline-purchased products. The following outlines the warranty policy offered by REWA for various product categories. Screen Assemblies & Replacement Parts All screen assemblies and spare parts sold by REWA are covered by a 12-month warranty. In case of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10143","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/pages\/10143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/comments?post=10143"}],"version-history":[{"count":0,"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/pages\/10143\/revisions"}],"wp:attachment":[{"href":"https:\/\/rewa.tech\/fr\/wp-json\/wp\/v2\/media?parent=10143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}