Customer Story
Discover the success stories of our customers and gain confidence in our solutions and services.
Distributor
Outcomes
Problem
French customer A, a team of 18 people, operates a mobile phone parts distribution business, including screen assemblies and small parts. (For customer information protection, we present anonymously.) Their long-term pain points are providing their customers with high-quality products at competitive prices, and increasing exposure in order to get more orders.Â
Solution
01
Real-Time Pricing Support
REWA provides real-time pricing and information updates for more than 5000 products. Through synchronized information, our sales team facilitates the bulk purchasing decisions of customer A.
Rigorous Product Screening
All products are rigorously screened by the REWA team, from quality control to shipping. The technician was also assisted with detailed tutorials, such as how to remove unknown part alerts.
Professional Marketing Aid
An abundance of professional marketing materials, including videos and images, assist A team in local customer expansion, saving a significant amount of labor costs.
Repair Store
Outcomes
Problem
With over 30 repair shops (in 2015), Customer B offers mainly phone repair services to end users. The customer wants to expand to 100 stores, covering the entire country and neighboring countries. As there are so many repair products and so many suppliers, customer B is looking for a reliable supplier, that provides stable-quality products and professional recommendations. In this way, they can provide excellent services to their end users and achieve the goal.
Solution
01
Stable Product Supply
We have supplied more than 90,000 high-quality screen assemblies to customer B during our 3-year cooperation, covering the full range of iPhone and Android phone models. Additionally, we provide flexible after-sales services and respond quickly to customer needs.
02
Providing Professional Solutions
We keep abreast of repair technology developments and provide customers with products and technologies corresponding to the latest solutions, including transplanting screen IC to remove pop-up messages.
03
Customized Repair Training
In order to improve the overall repair capability of chain repair stores, training courses are tailored according to the repairman’s technical level, such as motherboard repair courses.
Pre-owned Business
Outcomes
Problem
Customer C’s primary business is the resale of phones. They employ a staff of 1,100 and have established 11 branches globally. Their goal is to increase refurbishment capacity to 12,000–30,000 units per day through fully automated processes and to address the polishing needs of high-end models.
Solution
01
Focusing on Real Needs
We assist customer in addressing continuous refurbishment needs with a team of 7 professionals including sales, product, QC, marketing, and procurement.
02
Efficient Supply Chain Integration
Responding to the after-sales issue of refurbishment equipment, REWA integrates upstream and downstream supply chain demands in less than a month, offering highly customized solutions.
03
Professional Technical Support
Our dedicated sales, product, and technical teams provide timely communication and comprehensive post-sales support, including operational instructions, video guidance, and remote control capabilities.